Bright Ark Fashion – Return, Exchange & Store Credit Policy

At Bright Ark Fashion, we are committed to providing beautiful, high-quality fashion pieces that you'll love. If for any reason your purchase isn't quite right, we're happy to help with an exchange or store credit.

Return Eligibility

We accept returns within 7 days of the delivery date.

To be eligible for a return, items must:

• Be unworn, unwashed, and unused.

• Be in their original condition with all original tags attached and untampered with.

• Be free of stains, odors, makeup, perfume, pet hair, or any damage.

• Be returned in the original packaging.

• Sale items and intimate wear (if applicable) are non-returnable.

Items that do not meet these requirements may be declined and returned to the customer.

Exchanges

We gladly accept exchanges for a different size or another available item of equal value, subject to stock availability.

If your preferred item is unavailable, you will receive store credit for the value of your returned item.

Customers are responsible for all shipping costs associated with exchanges unless the item received was incorrect or defective.

Store Credit

Bright Ark Fashion offers store credit for all approved returns.

Store credit:

• Is issued once your returned item has been inspected and approved.

• Can be used toward any future purchase.

• Is non-transferable and cannot be redeemed for cash.

We Do Not Offer Refunds

Please note that all sales are final for cash refunds.

Approved returns will receive either:

• An exchange (subject to availability), or

• Store credit.

No refunds will be issued to the original payment method.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Sale or clearance items.

• Gift cards.

• Accessories, jewelry, hair accessories, or other personal items.

• Items marked "Final Sale."

• Items returned worn, washed, altered, or damaged.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Email us at info@brightarkfashion.com with:

• Your order number.

• A description of the issue.

• Clear photos of the item and packaging.

We'll work quickly to resolve the issue.

How to Start a Return

To request a return or exchange:

1. Email info@brightarkfashion.com within 7 days of receiving your order.

2. Include your order number and reason for the return.

3. Wait for return instructions before sending your item.

4. Ship your approved return to the address provided.

Returns sent without prior authorization may not be accepted.

Processing Time

Once your return is received and inspected, please allow 3–5 business days for processing.

If approved, your exchange will be shipped or your store credit will be issued via email.

Contact Us

If you have any questions about our Return & Exchange Policy, we're happy to help.

Bright Ark Fashion

Email: info@brightarkfashion.com